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However, we do ship most collectibles internationally! Rates will be based on the weight/dimensional weight of your order and final delivery location. Items may ship separately if they are being fulfilled from separate locations.ĭo you ship outside the US? Currently we cannot ship our apparel items outside the US. Items will ship together if they’re in stock and being fulfilled from the same location. We will ship what’s readily available ahead of other items to ensure you get your merch as soon as possible. Some of our tees are made to order and thus take a bit longer to ship. Pre-orders will ship once they come into stock.
How do I change my delivery address? Please contact Requests need to be made within 24 hours of the order being placed as our fulfillment services immediately begin processing orders.ĭo some orders come in multiple packages? If your order contains pre-order and in-stock items, you will be sent multiple shipments. Collectible items are shipped via UPS, FedEx, USPS, or UPS Mail Innovations (for international only). How do you charge shipping? The IGN Store charges flat rate shipping based upon order weight.
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The free shipping threshold or excluded items is subject to change without notice. LEGO products are also excluded from free shipping.
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Individual collectibles costing over $100 or weighing over 3 lbs do not qualify for free shipping. Customers are offered free shipping for orders of $100 or more. Most collectible items are also available for international shipping.įree shipping policy - IGN Store offers free shipping on select orders. Please allow for three to five days for tees to be printed and 72 hours for orders for in-stock items to be processed. IGN Store ships to all 50 US states, US protectorates, APO and FPO addresses, and PO Boxes.
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Please rest assured that we will provide a full refund if this unlikely situation arises. Unfortunately, that forces us to cancel the order. When this happens, the manufacturer will usually notify us that they will not be producing the item. On rare occasions, the demand for a specific collectible might fall well below the manufacturer’s expectations. This means you won’t have to wait for any additional items in your order! Shipping fees are automatically generated by estimated weight/dimensional weight and include ‘White Glove’ handling for more delicate products. We ship your purchase to you as soon as the collectible arrives at our warehouse. Once the order has entered the fulfillment process or has been shipped orders can no longer be canceled We request that you follow our regular return policy. Please contact customer service at for any requests. Canceled orders will be given full refunds.
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You will be charged for the full amount of the pre-order at time of purchase but you may cancel or update your pre-order at any time prior to the release date. We are dedicated to each of our customers having a good experience and we appreciate your understanding. Our goal is to be completely transparent with our customers which sometimes means saying, “we don't know.” We understand how frustrating this can be So, we offer a full refund at any time before we ship the product to you. Unfortunately, due to our large and diverse offerings, we do not always receive this information. We do our best to update these dates as soon as we receive any notifications about delays from the manufacturer.
The expected release dates can be found on each individual product listing but please note these are not guarantees and are subject to change. Once we receive the product, we immediately ship it out to you. We want you to have your item as soon as possible.
We do not recommend purchasing pre-order for any occasions that are time sensitive.
We are unable to offer any guarantees for when a pre-order product will arrive and no compensation can be given for a pre-order that arrives late. We list the estimated release date on all IGN Store product pages However, delays can arise for many reasons such as: transportation, import processing, manufacturing, allocation, cancellation, and other unforeseen circumstances. The manufacturer gives us an estimated release date which we pass on to you. This varies by manufacturer and by product line. Although there are exceptions, most toys and collectibles arrive 4-8 months after the pre-order period. How long do pre-ordered items take to arrive? Pre-ordering is often the only way to purchase these products as they are limited runs and will not be available again. We open these items to you to get exclusive and highly collectible goods.
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When manufacturers create and license new designs, they give distributors the first chance to purchase the items.
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